Frequently Asked Questions
Our happiness team is always here to assist.
We try to ship next day after payment is received. From ship date, it normally takes 3 to 5 days for delivery.
At the top menu, click on Your Account. This will give you the opportunity to create an account.
On the check out page, you can create a separate (new) shipping address.
On the Your Accounts page, click on orders. This will tell you the status of your orders.
We use the Woo payment systems and PayPal as our payment processor. This means that your credit card information is never seen by our staff and is never stored on our web site. The payment processor collects the funds, subtracts their fees and pays us at some point in the future.
We collect sales tax only to North Carolina residents. Our shop is small enough that we fall below the minimum requirements for other states.
Remember, we don’t charge sales tax, we only collect it as required!
Sorry. At this time, we only ship to USA addresses.
All items purchased together will ship together when possible. Box size and weight may play a factor.
Please note that all our pieces are either antique, vintage or rustic and for this reason they may show signs of age, distress and imperfections.
Our staff inspects and tries to describe as best as possible what they see.
Notify us by E-mail on our Contact page. Give us information on what your received and what you expected to receive.
It is the responsibility of our customers to diligently check their packages upon delivery.
Prior to signing for the goods, any visible signs of damage or deterioration to the packaging must be reported, otherwise the goods will be deemed to have been delivered in good condition.
The package is insured by the carrier. Claims should be made to the carrier.
If damage or deterioration is visible, please: Notify the delivery officer prior to signing for the package. Ensure the delivery officer records a clear description of the damage, including photos where possible. Request your own copy of the damage description.
Sign for the package and contact us immediately for further resolution.
Use our Contact page to send E-mail. We will respond ASAP with return shipping instructions..
Try the FAQ page. If you can not find what you need, please send us and E-mail. You can do this from our Contact page.
As long as the purchase has not been shipped, changes can be made on the Cart page. Also please email us that this is a problem.
Yes…..as long as it has not been shipped. Go to the Cart page and make desired changes.
No. Once an item is sold out, chances are slim that we will ever have the same item again.